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Arbitration Center


Consumer Alternative Dispute Resolution Entities

Under the terms of Law no. 144/2015 of 8 September, we inform you that the Customer may resort to the following Alternative Dispute Resolution Entities:

Customer Ombudsman for Travel and Tourism Agencies at;

Algarve Consumer Arbitration Centre

Arbitration Court

Consumer Arbitration Network

Edifício Ninho de Empresas, Estrada da Penha 8005-131 Faro

Tel:289 823 135 Fax:289 812 213

Email: or to any of the organisations duly indicated on the list made available by the Directorate-General for Consumer Affairs at, which we advise you to consult.